Frequently Asked Questions
Everything you need to know about shopping with H&T.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I return an item I am not satisfied with?
H&T offers a 30-day return policy. Items must be in their original packaging and unused condition. Please visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Affirm.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email containing a tracking number and a link to our tracking page to monitor your package's progress.
Do you offer international shipping?
Currently, H&T ships to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I contact customer support?
Our support team is available via live chat on our website from 9 AM to 5 PM EST, or you can email us at [email protected] for a response within 24 hours.